DELIVERY & RETURNS
We aim to deliver your order right away. We will normally send your order to you during the course of the next business day. International orders aren’t currently accepted and will be refunded in the first instance.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Click & Collect
If you are wanting to collect your order from our store we now offer a Click & Collect service. Please select Click & Collect at checkout and allow 24 hours from placing your order to collection. You will receive an email confirmation when it is ready to collect.
|CLICK & COLLECT FROM STORE||FREE|
|Royal Mail up to 2kg (3-5 days)||£3.10|
|Hermes 2kg-5kg (3-5 days)||£5.39|
|Hermes over 5kg (3-5 days)||£6.29|
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You can take your parcel to the post office and request a tracked delivery service. For larger parcels, you may find it cheaper to use an online service such as Hermes. Use a service offering adequate compensation – this will ensure that you are covered in the unlikely event of your parcel going missing in transit. Make sure you keep the postal receipt as it will ensure you are covered in the unlikely event of your parcel going missing in transit – F&C Barker cannot be held responsible for any returns lost in the post.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or wrongly described.
For the return of goods other than those reported as damaged on delivery or goods sent incorrectly, the cost of returning the goods will be at your own expense. Initial charges for shipping to U.K and EU addresses will be refunded. The cost of shipping to other destinations may be refunded in accordance with relevant legislation.
If an incorrect/faulty item has been sent we will happily refund the cost of your postage of the item and send out a replacement on receipt of your return.
Please note unworn items must be accompanied by the original packaging and must have the original tags included. Please ensure any footwear is returned in the original packaging.
Dog/Horse rugs will need to be hair free and if a fault is found during the guarantee period will need to be returned clean for health and safety reasons.
Any goods returned should be unused and in a saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We recommend that you request a full refund for the original item, and then place a new order for the replacement item.
Once your return has made its way back to us, please allow us up to 5 working days to begin to process a refund or exchange. If you have mislaid your receipt – Don’t worry. Simply attach a covering letter with your name, full address and your requirements.
Sending it back to us?
Please use the following returns address:-
Longsight Tack Shop
Cunliffe House Farm